Overview

Capra LLC, doing business as Capra Technologies ("we," "us"), operates this website and the related customer portal and ticketing tools. This policy explains what information we collect through the website, how we use and store it, and how to reach us with privacy questions. It does not cover data handled directly by third-party platforms under their own policies — for example, your Microsoft 365 tenant or your SyncroMSP account — which are governed by the respective provider's terms.

Information we collect

We only collect information you voluntarily provide through the following channels:

• Contact form. Your name, email, phone number, and message when you submit an inquiry through the Contact page.
• AI support chatbot. The questions and messages you send to the Capra Support Assistant widget, along with the conversation history needed to keep the exchange coherent.
• Service ticket system. When you start a new service ticket or look up an existing one, you provide your name, email, phone, address, and ticket details. These submissions are sent to and handled by our ticketing provider, SyncroMSP.

How we use your information

We use the information you submit to respond to inquiries, provide and improve our services, process support tickets, and communicate with you about your account or engagement. We do not sell your personal information.

How we store and protect data

Information submitted through the website is stored by Capra LLC and our service providers on secure, access-controlled infrastructure. Access is limited to authorized personnel who need it to operate the business and support clients. No method of transmission or storage is completely secure, but we apply reasonable technical and organizational measures appropriate to the sensitivity of the data.

Third-party tools that process your data

• AI chatbot provider. Messages sent to the support assistant are processed by a third-party large language model provider to generate responses. Do not share sensitive account credentials, passwords, or personal data you would not say aloud in a meeting.
• Analytics. We may use analytics to understand aggregate site usage. These tools may set cookies and collect usage data under their own privacy policies.
• Hosting. The website and its backend are hosted on cloud infrastructure providers that process request and log data as part of delivering the site.

Data retention

We retain information you submit only as long as needed to provide our services, respond to your requests, and meet legal or contractual obligations. Support ticket data is retained according to our ticketing provider's policies and our client engagement terms.

Your choices

You can choose not to share information by not submitting a form or by closing the chat widget. For access, correction, or deletion of your personal information, or to opt out of communications, contact us using the details below.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above.

Contact us

For any privacy questions or requests, contact:

Capra LLC
54 Chalk Hill Rd
Monroe, CT 06468
Phone: 203-816-6666
Email: info@caprallc.com